Concept

A global telecom provider required Extel to maintain and upgrade an existing infrastructure network operating under a Service Level Agreement. Extel implemented a full test repair and calibration lab able to cope with multiple products and control all material sourcing and upgrading. Extel has a scalable mode to deal with peaks and troughs in seasonal demand due to the rugged environment the products operate in.

Outcome

Extel has been able to take on multiple products and learn all their testing requirements and programming, and establish a data base to control and log fault codes and provide data analysis to the customer on performance. Extel has also taken over in a backlog situation and were not only able to reduce backlog but also exceed SLA targets.

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