Privacy Policy

1. General

Extel Technologies Pty Ltd (ABN: 71 052 989 107) (“Extel”, “we”, “us”) is committed to protecting the privacy of individuals and managing personal information responsibly in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This policy outlines how we collect, use, disclose and manage personal information across our operations. By engaging with us, you agree to the terms of this Privacy Policy.

2.   Collection of Personal Information

We collect personal information from the following individuals:

• Clients, prospective clients and partners
• Suppliers and contractors (including prospective vendors)
• Job applicants and employees
• Website visitors and members of the public (e.g. at industry events

Personal information is collected through various channels including:

• Website forms and online inquiries
• Email, phone and in-person communications
• Visitor access systems and CCTV
• Referrals or recruitment partners
• Analytics and CRM platforms

The types of information we may collect include:

• Name, job title, company, contact details
• Employment, qualification or recruitment history
• Security access or visitor records
• Website activity and engagement
• Sensitive information only when relevant and with your consent

3.   Use of Personal Information

We use personal information to:

• Provide, promote and improve our services
• Respond to enquiries or service requests
• Deliver marketing communications, market research, events and updates (with opt-out options)
• Manage contracts and relationships with clients, suppliers and staff
• Recruit, onboard and manage employment matters
• Ensure compliance with applicable certifications and client-specific obligations

4.   Disclosure and Storage of Information

We may disclose personal information to:

• Legal, payroll, accounting and compliance advisers
• Hosting and IT service providers (e.g. Microsoft, NetSuite, Google)
• Couriers and recruitment partners

Some personal information is stored via cloud-based platforms or global service providers. While primarily managed within Australia, limited information (e.g. contact details, activity logs) may be processed or stored overseas (USA) under secure protocols.

Extel applies industry-standard measures to protect personal information from misuse, loss or unauthorised access. For certain customers, this includes certified protocols required under relevant compliance frameworks.

5.   Website Usage and Analytics

When you visit our website, we may collect usage data including IP address, browser type, visit time, page views and referral sources via third party services and software.

This information helps us analyse trends, measure engagement and improve user experience. While we do not currently display a cookie banner, we are reviewing our use of cookies and tracking technologies to meet evolving privacy expectations.

6.   Data Retention

We retain personal information only as long as required for business, legal or regulatory purposes. For example:

• Employee records: minimum 7 years
• Customer/supplier records: for the duration of the commercial relationship plus 7 years
• Website or campaign submissions: retained while relevant or until you opt out

7.   Access and Corrections

You may request access to or correction of your personal information by contacting our Privacy Officer (see Section 9). We may require identity verification before actioning your request.

8.   Complaints and Breach Notification

If you believe we have mishandled your personal information, please contact us to raise your concerns. If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

If you are dissatisfied with our response, you may escalate your complaint to the OAIC:

Website: www.oaic.gov.au

Phone: 1300 363 992

9.   Contacting Us

If you have any questions, requests or complaints regarding your privacy or this policy, please contact our Privacy Officer via email or direct post:

Email:

info@exteltechnologies.com

Postal Address:

Extel Technologies Pty Ltd

399 Ferntree Gully Road

Mount Waverley VIC 3149

Australia

10.    Policy Updates

We may update this policy to reflect changes in law, technology or business practices. The latest version will be published on our website.